Política de envío
Thoughtfully packed, delivered with care.
We want your order to arrive simply, smoothly and with care.
Processing Times
Orders are typically packed and dispatched within 1–3 business days (excluding weekends and UK Bank Holidays).
During busier periods, dispatch may take a little longer, but if there is any significant delay, we’ll always keep you informed by email.
Pre-Order Items
Some pieces within our carefully curated collection(s) are offered on a pre-order basis and prepared or sourced specifically for your order.
Pre-order items are clearly marked on the product page.
Please allow up to 14 days for dispatch of pre-order items unless otherwise stated.
You will receive a confirmation email once your order has been fulfilled and dispatched.
Delivery
Free UK Standard Delivery on orders over £75
UK Standard Delivery (3–5 business days): £3.95
UK Express Delivery (1–2 business days): £5.95
EU Delivery: £14.99
International Delivery: £23.99
We currently ship to the United Kingdom, European Union, and selected international destinations.
UK Delivery
We partner with trusted delivery providers, including Royal Mail and Evri, to ensure your order arrives safely and efficiently.
Estimated Delivery Times
Standard Delivery: 3–5 business days
Express Delivery: 1–2 business days
Delivery times are estimates and may vary during peak periods, public holidays, adverse weather conditions, or carrier delays.
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details (where available), so you can follow your parcel’s journey.
International Orders
For international deliveries, customs duties or taxes may apply depending on destination. Any charges imposed by local customs authorities remain the responsibility of the customer.
For many destinations, duties may be prepaid at checkout to help make delivery as seamless as possible.
Damaged Parcels
If your parcel arrives damaged, please email orders@oakandoat.uk as soon as possible and we’ll help make it right.